Customer Care Specialist

TownTasks

Location: Nashville, Tennessee, USA

Category: Customer Service

Salary: 35,000 - 45,000 USD / yearly

Full-time

Job Description

Join our team as a Customer Care Specialist and work remotely to provide exceptional service to our customers. Enjoy a comprehensive benefits package and flexible scheduling.

Responsibilities

Act as a Brand Ambassador for the employer, providing world-class service to all customers
Troubleshoot and resolve customer service inquiries or issues via incoming phone contacts
Provide customers with critical service and product information
Process orders and enter data into the order entry system
Track customer packages and perform other assigned duties

Qualifications

Minimum of 6 months experience in a customer service-focused environment
Excellent communication skills
Ability to work in a fast-paced environment with a high sense of urgency
Understanding of computer systems and troubleshooting issues with minimal assistance
Ability to maintain a quiet, distraction-free, secure home workspace

Perks & Benefits

Opportunity for career advancement and growth within the organization
$50 monthly work-from-home subsidy
Comprehensive benefits package including medical, vision, dental, retirement, and paid time off
Employee merchandise discount and access to EAP resources
Flexible scheduling, including nights, weekends, and holidays

Why Join Us?

Join our team for the opportunity to grow in your career, work remotely, and enjoy a variety of benefits and perks.