Customer Support Professional

TownTasks

Location: New York City, NY, USA

Category: Customer Support

Salary: 2,550 - 2,760 USD / monthly

Full-time

Job Description

Join a leading Dutch software company as a Customer Support Professional. Assist customers with questions and issues related to financial administration, accounting, HRM, and CRM software.

Responsibilities

Support customers with functional questions about their accounting software package
Provide solutions when customers report problems
Create cases for specific customer inquiries
Collaborate with colleagues to resolve cases
Advise customers on new software solutions
Share customer feedback with other teams to improve products and processes
Regularly meet with manager or buddy to discuss progress and learning goals

Qualifications

Fluent in Dutch and English
HBO/WO degree with up to 3 years of work experience
Social, proactive, and strong organizational skills
Reside in or near Zwolle, Louisiana

Perks & Benefits

Direct contract for 32-40 hours per week
27 vacation days, 3 volunteer days, and 8% vacation pay
Ability to work 50% from home
Reimbursement for home office setup
Pension plan
Training opportunities for professional development
Company events and discounts
Possibility to work 5 days per year abroad

Why Join Us?

Join a prominent software company focused on simplifying business processes for entrepreneurs and businesses. Work in a professional environment with opportunities for growth and learning.