Customer Service Representative - Remote

Health Solutions

Location: Columbia, Maryland, USA

Category: Customer Service

Salary: 31 - 31 USD / hourly

Full-time

Job Description

Join our team as a Customer Service Representative working remotely in Columbia, MD. We offer competitive benefits, career growth opportunities, and a supportive workplace culture.

Responsibilities

Provide telephone assistance to members and providers regarding eligibility, benefits, and services
Respond to inquiries about prior authorization requirements and additional benefits
Maintain effective communication with members and providers in both verbal and written formats
Troubleshoot and address technical issues

Qualifications

Must live within 50 miles of Columbia, MD
High school diploma or equivalent GED
Ability to meet performance standards and call quality goals
Must be able to work from home and demonstrate self-sufficiency
High-speed internet connectivity with secure service via ethernet cable is required

Perks & Benefits

Comprehensive benefits including affordable medical plans, 401(k) with company matching, and employee stock purchase plans. No-cost wellness programs, confidential counseling, and financial coaching available for all employees. Opportunities for career advancement and growth within the organization. Flexible work schedules and remote work options available. Supportive workplace culture that values diversity and inclusion.

Why Join Us?

We prioritize candidate privacy and champion equal-opportunity employment. Join a top-tier employer committed to fostering a fair, transparent, and secure hiring environment for all employees.