Location: Nashville, Tennessee, USA
Category: Customer Service
Salary: 35,000 - 45,000 USD / yearly
Full-time
Join our team as a Customer Care Specialist in the Retail and E-commerce industry. This position offers a fully remote work environment with a range of employee benefits and growth opportunities.
Act as a Brand Ambassador, providing exceptional service to customers
Troubleshoot and resolve customer service inquiries via phone
Provide critical service and product information to ensure customer satisfaction
Process orders and enter data into the order entry system
Track customer packages and perform other assigned duties
Minimum of 6 months experience in a customer service-focused environment (contact center, retail, hospitality, or food and beverage)
Excellent communication skills
Ability to work in a fast-paced environment with a high sense of urgency
Understanding of computer systems and troubleshooting issues independently
Must have a quiet, distraction-free home workspace with wired, high-speed internet
Monthly work-from-home subsidy of $50
Comprehensive benefits including medical/vision, dental, retirement, and paid time off
Employee merchandise discount and access to EAP resources
Opportunity to be a brand ambassador and provide world-class service to customers
Paid training program to equip you for success
We prioritize candidate privacy and champion equal-opportunity employment. Join us to work in a fair, transparent, and secure hiring environment where you can make a difference in customer service.