Bank Customer Service Representative at USAA - San Antonio, Texas Bank Customer Service Representative - USAA

Bank Customer Service Representative

USAA

Location: San Antonio, Texas, USA

Category: Customer Service

Salary: 43,680 - 44,680 USD / yearly

Full-time


Job Description

Join USAA as a Bank Customer Service Representative and help members achieve financial security through needs-based sales and service conversations. This role offers extensive training, opportunities for growth, and a supportive work environment.

Responsibilities

  • Handle inbound member calls to identify needs and provide relevant solutions
  • Efficiently navigate systems to offer USAA Banking products
  • Advising members on digital tools and resources
  • Provide exceptional customer service and support
  • Continuous improvement through coaching and collaboration

Qualifications

  • High School Diploma OR GED
  • Outstanding customer service skills
  • Ability to multitask and prioritize
  • Strong communication and interpersonal skills
  • Successful completion of job-related assessment

Perks & Benefits

  • Comprehensive medical, dental, and vision plans
  • 401(k) and pension
  • Life insurance and parental benefits
  • Paid time off and 16 paid volunteer hours
  • Wellness programs and career path planning

Why Join Us?

Join USAA to be part of a mission-driven organization that values honesty, integrity, loyalty, and service. Be empowered to make a difference and grow your career in a supportive and rewarding environment.