Bank Customer Service Representative

USAA

Location: San Antonio, Texas, USA

Category: Customer Service

Salary: 43,680 - 44,680 USD / yearly

Full-time

Job Description

Join USAA as a Bank Customer Service Representative and help members achieve financial security through needs-based sales and service conversations. This role offers extensive training, opportunities for growth, and a supportive work environment.

Responsibilities

Handle inbound member calls to identify needs and provide relevant solutions
Efficiently navigate systems to offer USAA Banking products
Advising members on digital tools and resources
Provide exceptional customer service and support
Continuous improvement through coaching and collaboration

Qualifications

High School Diploma OR GED
Outstanding customer service skills
Ability to multitask and prioritize
Strong communication and interpersonal skills
Successful completion of job-related assessment

Perks & Benefits

Comprehensive medical, dental, and vision plans
401(k) and pension
Life insurance and parental benefits
Paid time off and 16 paid volunteer hours
Wellness programs and career path planning

Why Join Us?

Join USAA to be part of a mission-driven organization that values honesty, integrity, loyalty, and service. Be empowered to make a difference and grow your career in a supportive and rewarding environment.