Patient Coordinator at TownTasks - New York City, NY Patient Coordinator - TownTasks

Patient Coordinator

TownTasks

Location: New York City, NY, USA

Category: Healthcare

Salary: 30,000 - 40,000 USD / yearly

Full-time

Job Description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks.

Responsibilities

  • Provide a warm and friendly welcome to patients as they arrive at the dental practice.
  • Ensure a comfortable and inviting waiting area for patients.
  • Maintain a professional and courteous demeanor when interacting with patients.
  • Schedule appointments for patients, considering their preferences and the availability of dental staff.
  • Confirm and remind patients about upcoming appointments via phone or other communication channels.
  • Coordinate with dental staff to manage the appointment calendar efficiently.
  • Collect and update patient information accurately, including personal details and medical history.
  • Create and maintain patient records in the dental practice management system.
  • Ensure patient records are kept confidential and comply with privacy regulations.
  • Verify and update patient insurance information.
  • Calculate and collect co-pays, deductibles, and other payments from patients.
  • Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
  • Respond to patient inquiries providing information about dental services, appointment availability, and general practice policies.
  • Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
  • Maintain the cleanliness and organization of the reception area.
  • Communicate effectively with dental staff regarding patient arrivals, emergencies, or changes in scheduling.

Qualifications

  • At least 1 year of dental office experience.
  • High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
  • Proven experience in a receptionist or customer service role, preferably in a dental or healthcare setting.
  • Excellent interpersonal and communication skills.
  • Proficient in using dental practice management software and general office applications.
  • Strong organizational and multitasking abilities.
  • Knowledge of dental terminology, procedures, and insurance processes is desirable.

More Jobs from TownTasks

Jobs in New York City NY