The Operations Manager is responsible for the success of assigned functions within the distribution center, ensuring all key metrics are met, supporting company policies, procedures and safety while creating an inclusive high performance culture.
Responsibilities
Ensure all Safety policies and procedures are adhered to and enforced at all times
Lead and manage a team of front line managers in the daily planning and execution of daily operations of assigned functional areas within the Distribution Center
Manage team performance to meet or exceed established cost, productivity, quality and service targets
Plan, monitor, appraise, and manage subordinate performance results
Models the Company?s values so to influence others to perform in an aligned manner
Develop subordinate leadership team through mentoring, coaching and training so to enable a global perspective as well as promoting optimal results within the multifunctions of the operation
Provide necessary communication and motivation to staff; monitor individual performance via observation and review of various productivity metrics; counsel and discipline as necessary
Manage staffing, supply and equipment needs based on forecasted volumes and ensure that established policies, rules and regulations, and procedures are followed
Lead the creation and sustainment of a culture of continuous process improvement and associate engagement
Conduct regularly scheduled functional area reviews/reporting and provide follow-up
Troubleshoot and provide solutions for issues of a moderate to complex scope
Execute assigned operational responsibilities to achieve assigned KPIs while staying within budget parameters. React to variances and approve plans to get back on plan
Develop and/or manage KPIs to ensure performance, service, quality and cost goals are achieved
Ensure work instructions are documented and current for all functional areas and escalate any changes to SOP to appropriate partner. Receive and approve all related process changes to improve efficiencies, safety, etc.
Ensure all training/cross-training plans are achieved on time as scheduled
Ensure that a climate of openness, trust and respect exists for each Associate
Establish courses of action for self and others to ensure that work objectives are approached with a sense of urgency, attacked in a standardized manner, and consistent with building goals and objectives
Lead in ways that ensure the work environment is maintained in accordance with 5S and Safety requirements
Collaborate and partner cross-functionally at all levels within the DC and across divisions of the company, including communication with corporate partners, external vendor partners and resources
Ensure all process and functions support inventory integrity
Clearly conveys information through a variety of media to individuals or groups in a manner that is understandable, easy to retain and timely
Continually build business acumen by accurately identify problems, issues and opportunities, collect data to draw conclusions and choose a course of action based on facts
Develop self so to enable having a global perspective as well as being able to , promote optimal results within the multifunctions of the operation
Other duties as assigned
Qualifications
Bachelor?s Degree in Business, Supply Chain Operations or Operations Management preferred
Master?s Degree in Business or Operations Management a plus
Minimum 3-5 years of experience in a big box, high volume distribution center environment
8+ years of experience in lieu of Degree
Must be highly organized, able to handle multiple projects/tasks simultaneously and capacity to take on large areas
Possess a high degree of analytical skills
Excel at working and leading in a team environment
Ability to clearly communicate both verbally and written at all levels of management
Proficient with all aspects of Operations Management, techniques and principles
Possess mid to high level computer skills
Perks & Benefits
The anticipated salary range for this position is $132,400 - $152,260 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 200 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.