Customer Support Specialist III

Wrapbook

Location: Los Angeles, California, USA

Category: Customer Support

Salary: 52,000 - 83,400 USD / yearly

Full-time

Job Description

Join Wrapbook as a Customer Support Specialist III and provide daily support to crew members and client users. Troubleshoot issues, communicate effectively, and ensure payees are compensated efficiently.

Responsibilities

Provide daily support via Salesforce cases and inbound phone calls
Troubleshoot issues and identify root causes
Manage case log and follow up to ensure resolutions
Recognize trends and report bugs and product requests
Assist with developing workflows and best practices

Qualifications

2+ years experience in customer support or film industry
Comfortable speaking on the phone for extended periods
Excellent communication skills
Problem-solving aptitude
Organized and able to prioritize effectively

Perks & Benefits

Unlimited Paid Time Off
Health and Dental benefits
Work from anywhere in Canada and USA
Learning and Development opportunities
Up to $1,500 towards IT set up for your home

Why Join Us?

At Wrapbook, you will work with a team of creative problem solvers and see your contributions make a significant impact. Join us in fostering an inclusive and safe workplace.