Location: New York City, New York, USA
Category: Customer Service
Salary: 55,000 - 65,000 USD / yearly
Full-time
Join our team at Claritev as a Sr. Customer Specialist and be part of our transformative journey in healthcare technology. This position involves handling complex and escalated claims inquiries, coaching team members, and ensuring service excellence.
Investigate, analyze, and resolve complex claim inquiries. Provide resolution to clients and providers. Communicate effectively through various media formats. Adhere to client requirements and maintain accurate documentation. Coach and mentor team members. Collaborate across departments.
High school diploma or GED. Minimum 3 years healthcare industry or customer service experience. Knowledge of health care claims and appeals procedures. Strong communication, problem-solving, and decision-making skills. Ability to work independently and as part of a team.
Medical, dental, and vision coverage. Life insurance. 401(k) with match. Paid parental leave. Employee stock purchase plan. Generous paid time off. Tuition reimbursement. Flexible spending account. Employee assistance program. Summer hours. Sick time benefits.
At Claritev, we value our employees and offer competitive compensation and benefits packages. Join us in a supportive work environment with opportunities for professional development and advancement.