Location: New York City, NY, USA
Category: Information Technology
Salary: 36 - 41 USD / hourly
Full-time
Join Net at Work as a Service Desk Shift Lead to provide excellent technical support to clients and ensure high levels of customer satisfaction.
Lead a team, provide technical guidance, prioritize tickets, mentor team members, ensure KPIs are met, assist in incident management, and collaborate with the leadership team to improve processes.
2+ years in Managed Services Provider field, knowledge of Microsoft Windows and macOS, basic networking skills, experience with Microsoft 365 and Azure, and ability to manage major incidents.
Competitive hourly rate, bonus eligibility, health and welfare benefits, life insurance, retirement planning, paid time off, and more.
Join Net at Work to be part of a diverse and inclusive workplace that values each employee's potential and fosters a culture of respect and equality.