Customer Service Representative

Beyond Finance

Location: New York City, New York, USA

Category: Customer Service

Salary: 35,000 - 45,000 USD / yearly

Full-time

Job Description

Beyond Finance is seeking a Customer Service Representative to serve as the primary point of contact for clients enrolled in financial hardship programs. This role involves providing compassionate customer service and guiding clients through their journey.

Responsibilities

Provide a helpful and caring customer service experience for clients
Proactively identify and resolve client issues
Develop and maintain positive client relations
Operate and troubleshoot computer systems
Continuously learn and utilize company knowledge

Qualifications

Minimum 1 year of call center experience
Strong computer technical skills
Excellent communication skills
Ability to work from home in a distraction-free environment

Perks & Benefits

Considerable employer contributions for health, dental, and vision programs
Generous PTO, paid holidays, and paid parental leave
401(k) matching program
Merit advancement opportunities
Career development & training

Why Join Us?

Join Beyond Finance to make a difference for others while enjoying benefits such as an uplifting work environment, career development opportunities, and a supportive team culture.