Customer Success Representative

Topcon Positioning Group

Location: Livermore, California, USA

Category: Customer Success

Salary: 60,000 - 80,000 USD / yearly

Full-time

Job Description

The Customer Success Representative at Topcon Positioning Group supports Autodesk and Bluebeam Account Managers in driving business growth and renewals by fostering strong client relationships and ensuring successful service delivery.

Responsibilities

Collaborate with Account Managers to identify opportunities for renewals, upselling, and cross-selling
Coordinate and oversee technical service engagements
Build and maintain strong client relationships
Act as a liaison between clients and technical teams for issue resolution
Contribute to customer success best practices and process improvement

Qualifications

Bachelor's degree in Business Admin or Technology related field
5+ years of experience in Autodesk and Bluebeam Customer Success, Account Management, or related role
Familiarity with CRM and PM tools

Perks & Benefits

Competitive salary and benefits package
Opportunity for growth and advancement
Collaborative and supportive work environment
Flexible work schedule

Why Join Us?

Join us at Topcon Positioning Group to be part of an innovative team that designs productivity tools for a sustainable future. We value diversity and provide equal opportunities for all employees.