Location: San Luis Obispo, California, United States
Category: Customer Service
Salary: 17 - 20 USD / hourly
Part-time
Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.
Provide thorough assistance to customers via phone communication in a friendly, professional, helpful and knowledgeable manner.
Demonstrate active listening skills, ensuring a friendly, patient, and calm demeanor when assisting customers.
Resolve customer complaints, issues, and inquiries in a timely and professional manner.
Use prewritten email templates to respond to customer emails timely and efficiently.
Develop a deep understanding of the company's products or services to effectively address customer needs.
Aim to exceed customer expectations whenever possible and reasonable.
Utilize problem-solving skills to address customer concerns and find satisfactory solutions.
Show flexibility during busy times and help fellow co-workers as needed.
Demonstrate the ability to multi-task.
Continually learn and develop skills, procedures, and knowledge relevant to the position.
Understand and make use of resources available to locate answers to product questions.
Communicate well internally and with other departments when necessary, regarding any pertinent customer related matters.
Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.
Proficient in Microsoft Office Suite.
Demonstrate ability to learn new software applications.
Communicate clearly and professionally during conversations.
Demonstrate active listening skills.
Approach problem-solving with creativity and innovation.
Exhibit a professional demeanor in all interactions.
Interpret and execute written and verbal instructions accurately.
Follow directions well and gain clarification as needed.
Adapt to new circumstances and execute multiple tasks and deadlines.
Excellent organizational skills.
Maintain focus, attention to detail effectively.
Work independently and remain motivated.
Recognize when to seek assistance and collaborate effectively.
Foster a positive attitude and strong work ethic, contributing actively within a team.
Maintain a standard of conduct that will maintain an orderly and productive workplace.
Uphold standards of safety and cleanliness in the work environment.
Practice good judgement in actions and decision making.
Abide by all Sports Warehouse policies and procedures.
Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner.
Merchandise discounts with all Sports Warehouse companies
Access to on-site fitness facility
Paid sick time
401(k) and profit-sharing programs
Opportunities for growth
Employee appreciation events
We are an e-commerce company that specializes in various sports products. Join us to provide a top-notch customer shopping experience and work in a collaborative environment that values growth and appreciation.