Onboarding Specialist

Leap

Location: New York City, New York, USA

Category: Customer Success

Salary: 50,000 - 70,000 USD / yearly

Full-time

Job Description

Leap is seeking a dynamic and detail-oriented Onboarding Specialist to join our team. This role involves leading engaging training sessions, managing customer projects, providing backend training, and developing innovative solutions to ensure customer satisfaction.

Responsibilities

Lead engaging training sessions via Zoom
Manage customer projects from initiation to completion
Provide backend training and configure software
Address customer requests with innovative solutions
Implement project management best practices
Identify and mitigate potential issues
Assist in developing customer education programs
Collaborate cross-departmentally for customer success
Enhance customer experience during onboarding

Qualifications

Associate or Bachelor's degree
1-2 years of experience with web-based applications
1-2 years of client-facing role experience
1-2 years of software implementation experience
1-2 years of project management experience
Strong communication, technical, and analytical skills
Excellent organizational skills and attention to detail

Perks & Benefits

Affordable Health & Wellness Coverage
401(k) company match
Competitive time-off package
Employee Assistance Program (EAP)
Exclusive Discounts with LifeMart
MoveSpring Wellness App
Culture & Team-Building Activities

Why Join Us?

Join Leap to collaborate with curious minds, bold innovators, and smart risk-takers. We offer career opportunities, comprehensive benefits, and a transparent culture that values your work-life balance.