Location: Minneapolis, Minnesota, USA
Category: Customer Service
Salary: 45,000 - 60,000 USD / yearly
Full-time
Children's Minnesota is seeking a Senior Customer Service Representative to manage inquiries on account balances of uninsured and underinsured patients. The role involves providing detailed explanations of patient billing information, resolving questions, and collaborating with other departments.
1. Respond to inquiries on account balances of uninsured and underinsured patients.
2. Provide detailed explanations of patient billing information.
3. Resolve patient-family questions and perform follow-up on outstanding concerns.
4. Collaborate with other departments to research patient billing history.
5. Support the team by resolving complex questions and providing hands-on training.
1. High School Diploma required, business-related coursework preferred.
2. 5+ years of customer service experience.
3. Experience working with a variety of PC applications.
4. Knowledge of billing and follow-up processes.
5. Proficient use of systems and basic knowledge of medical terminology.
- Medical, dental, vision, retirement benefits
- Shift differentials for night, weekend, or on-call work
Children's Minnesota is a top pediatric health system in the US, providing care exclusively to children. Join us to make a difference in the lives of young patients.