Senior Customer Service Representative - Children's Minnesota at Children's Minnesota - Minneapolis, Minnesota Senior Customer Service Representative - Children's Minnesota - Children's Minnesota

Senior Customer Service Representative - Children's Minnesota

Children's Minnesota

Location: Minneapolis, Minnesota, USA

Category: Customer Service

Salary: 45,000 - 60,000 USD / yearly

Full-time


Job Description

Children's Minnesota is seeking a Senior Customer Service Representative to manage inquiries on account balances of uninsured and underinsured patients. The role involves providing detailed explanations of patient billing information, resolving questions, and collaborating with other departments.

Responsibilities

1. Respond to inquiries on account balances of uninsured and underinsured patients.

2. Provide detailed explanations of patient billing information.

3. Resolve patient-family questions and perform follow-up on outstanding concerns.

4. Collaborate with other departments to research patient billing history.

5. Support the team by resolving complex questions and providing hands-on training.

Qualifications

1. High School Diploma required, business-related coursework preferred.

2. 5+ years of customer service experience.

3. Experience working with a variety of PC applications.

4. Knowledge of billing and follow-up processes.

5. Proficient use of systems and basic knowledge of medical terminology.

Perks & Benefits

- Medical, dental, vision, retirement benefits

- Shift differentials for night, weekend, or on-call work

Why Join Us?

Children's Minnesota is a top pediatric health system in the US, providing care exclusively to children. Join us to make a difference in the lives of young patients.