Location: New York City, NY, USA
Category: Customer Support
Salary: 70,000 - 70,000 USD / yearly
Full-time
TownTasks is looking for a Participant Support Specialist to join the Customer Success team and provide exceptional support to our customers.
Supporting customers with technical inquiries via email and phone.
Handling Tier 2 support for participants in the 401(k) benefit program.
Collaborating with various departments to troubleshoot and resolve customer issues.
2+ years experience in customer care or FinTech.
Strong communication and problem-solving skills.
Experience with customer support platforms like JIRA and Salesforce.
Health, dental, and vision insurance.
401(k) plan with company contributions.
Paid parental leave and flexible time off.
Join us to be part of a company that values employee well-being and offers a supportive work environment.