Location: New York City, New York, USA
Category: Healthcare
Salary: 60,000 - 80,000 USD / yearly
Full-time
Join Morrison Healthcare as a Patient Experience Manager responsible for managing all patient experience activities to improve satisfaction scores and ensure client and customer satisfaction levels, account retention, employee relations, financial goals, and business growth plans.
Tracks financial incentives, penalties, and reporting tied to patient satisfaction performance
Maintains and supports client satisfaction for account retention
Develops, customizes, and monitors department/unit patient satisfaction action plans
Increases regional patient satisfaction performance through marketing success
Conducts on-site audits of high incentive/high risk accounts
Collaborates with National Director, Patient Experience, and other Regional Managers
Assists in HR planning process and staffing
Interviews and selects on-site Patient Experience leaders
Develops region's patient satisfaction plan and ensures successful implementation
Coaches and evaluates on-site Patient Experience Managers
Bachelor's Degree in healthcare administration, hospitality, or business
5-7 years of service-oriented operations experience
Good coaching and training skills
Excellent organizational skills and ability to multi-task
Proficient in Microsoft Office software
Initiative, responsibility, flexibility, and leadership skills
Fiscal and budgetary skills
Morrison Healthcare, a Compass Group member, offers a positive work environment, growth opportunities, and recognition as a top employer in the healthcare industry. Join us to make a difference in patient satisfaction and healthcare services.