Customer Advocate

Delta Dental

Location: Los Angeles, California, USA

Category: Customer Service

Salary: 35,360 - 66,500 USD / yearly

Full-time

Job Description

The Customer Advocate is a key role in Delta Dental's Contact Center, acting as a primary point of contact for telephone, written or electronic inquiries from customers. Responsibilities include researching and responding to customer inquiries with information regarding eligibility, benefits, and claims status while maintaining a consultative approach to learn about the customers' needs and provide excellent customer service.

Responsibilities

Analyze and respond to complex telephone and written inquiries regarding eligibility, benefits, claims status, policies and procedures.
Expediently access reference materials to determine appropriate responses to inquiries.
Utilize contact tracking functionality to follow up on open calls and ensure timely resolution.
Document each customer encounter or resolution in appropriate computer tracking system.
Identify and report any critical or reoccurring customer service issues to Supervisor.
Participate in training programs as designated.

Qualifications

1+ years of experience in customer service.
High School diploma or equivalent.
Exceptional customer service skills.
Ability to handle constant customer contact through forced workflow distribution.
Strong organizational/time management skills.
Ability to maintain confidentiality of internal and external customer information.
Knowledge of basic dental terminology and procedures.

Perks & Benefits

Competitive base and incentive pay.
401(k) with robust matching and non-matching contributions.
Rich medical & pharmacy benefits.
100% employer-paid dental and vision benefits.
Holistic wellbeing program with deep financial incentives.
Generous paid time off plus 12 paid holidays and your birthday off.
Career development opportunities.

Why Join Us?

At Delta Dental, we offer stability, balance, opportunities for leadership, and a work environment focused on teamwork and camaraderie. Join us and be part of a company that is transforming the future of health care.