Location: New York City, New York, USA
Category: Customer Success
Salary: 90,000 - 120,000 USD / yearly
Full-time
Join Jobgether as a Senior Customer Success Manager to manage and expand relationships with high-value enterprise customers, ensuring exceptional value from the solutions provided. Drive customer retention, reduce churn, and identify cross-selling and upselling opportunities within your portfolio.
Manage a portfolio of high-value enterprise accounts, drive expansion and increase annual recurring revenue (ARR).
Develop and execute strategic account plans, aligning customer needs with product offerings.
Lead value-driven conversations with customers, identify cross-sell and upsell opportunities within the product suite.
Foster and maintain executive-level relationships, secure long-term customer commitments.
Drive customer retention, mitigate churn, and proactively engage with customers.
Manage escalations, resolve issues, track and report on key success metrics.
Utilize CRM tools (Salesforce) to manage accounts and make data-driven decisions.
5+ years of experience in enterprise customer success, SaaS environment.
Strong knowledge of SaaS metrics, ability to manage complex customer relationships.
Proven ability to drive revenue growth, project management skills.
Proficiency with CRM tools, excellent communication skills.
Bonus: Experience with large enterprise customers in Atlassian ecosystem or similar platforms.
Competitive salary and company equity.
401(k) matching, access to learning platform, flexible PTO.
100% company-paid health insurance, 24 hours of paid time off for volunteering.
Mobile phone and internet stipends, Flexible Spending Accounts.
Join Jobgether to work with a Talent Matching Platform that connects top talent with the right opportunities through AI-driven job matching. Be part of a team that values customer success and long-term satisfaction.