Customer Care Specialist

TownTasks

Location: Nashville, Tennessee, USA

Category: Customer Service

Salary: 35,000 - 45,000 USD / yearly

Full-time

Job Description

Join our team as a Customer Care Specialist and work remotely from the comfort of your home. Be a Brand Ambassador for a well-known retail company, providing exceptional service to customers.

Responsibilities

Serve as a Brand Ambassador for the employer, delivering exceptional service to all customers
Troubleshoot and resolve customer service inquiries via incoming phone calls
Provide customers with essential service and product information to ensure satisfaction
Process orders and enter data into the order entry system
Track customer packages and perform other assigned duties

Qualifications

Minimum of 6 months experience in a customer service-focused environment
Ability to meet work-from-home guidelines and expectations
Excellent communication skills
Capability to thrive in a fast-paced environment with a high sense of urgency
Understanding of computer systems and troubleshooting

Perks & Benefits

Flexible scheduling, monthly work-from-home subsidy, comprehensive benefits package, employee merchandise discounts, access to EAP resources.

Why Join Us?

Opportunity to work for a well-known retail company, be a brand ambassador, and enjoy employee benefits.