Customer Success Manager

ServiceChannel

Location: New York City, New York, USA

Category: Customer Success

Salary: 60,000 - 80,000 USD / yearly

Full-time

Job Description

We are seeking a Customer Success Manager to coordinate product adoption, light-training, advocacy, retention, etc., and outcomes. This role requires a strategic problem solver and an organized doer ensuring client needs are met. In addition, it requires an individual who is multilingual to support our growing EMEA market.

Responsibilities

Proactively recommend ServiceChannel standard methodologies, processes, and configurations that align with the customer's business objectives and strategy
Establish and supervise the customer's adoption, training and development, and utilization of ServiceChannel?s products to continually drive incremental value
Foster client engagement with the ServiceChannel analytics platform to drive data driven decision making
Manage technical integrations for key customers and strategic accounts
Review customer data to identify trends and anomalies, and make proactive suggestions of improvement opportunities
Lead customer engagement meetings on a bi-monthly, monthly, and quarterly basis to deliver scorecard results
Proactively communicate relevant ServiceChannel news and product developments to clients
Collect and communicate intelligent customer feedback to drive ongoing product improvements
Work cross-functionally with ServiceChannel teams to set strategies for customer success

Qualifications

Bachelor's degree
2+ years with customer success or support
Professional level English, French and/or Italian (German also advantageous)
Proven examples of success outcomes and value delivery
Excellent written and verbal communication, strong interpersonal skills
Ability to travel 1-2 times a quarter
Strong analytical skills
Enthusiastic about technology with demonstrated technical capability

Perks & Benefits

Medical, dental, vision, life and LTD insurance
HSA
401(k) retirement plan

Why Join Us?

ServiceChannel is a leader in the industry and offers a dynamic work environment focused on continuous improvement, integrity, and teamwork. Join us to be part of a team that is shaping the future of the industry and is committed to employee development.