Fraud Specialist I

JPMorgan Chase

Location: New York, New York, USA

Category: Finance

Salary: 40,000 - 60,000 USD / yearly

Full-time

Job Description

Join JPMorgan Chase as a Fraud Specialist I and provide exceptional customer service for various financial products. This role involves handling inbound calls, building strong relationships, and offering innovative solutions to meet client needs.

Responsibilities

Manage a high volume of inbound calls daily
Utilize customer service expertise to interpret needs and deliver insights
Navigate multiple computer systems efficiently
Drive team success and achieve goals
Follow all regulatory and departmental practices and procedures diligently
Take ownership of customer interactions with empathy

Qualifications

1+ year of experience in customer support
Ability to manage complex customer interactions
Adaptability in fast-paced environments
Problem-solving skills
High school diploma or GED required

Perks & Benefits

Competitive salary based on experience and location
Commission-based pay and discretionary incentive compensation
Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare and tuition reimbursement
Mental health support and financial coaching

Why Join Us?

Join us at JPMorgan Chase to be part of a leading financial services firm dedicated to creating lifelong relationships with customers. We value diversity and inclusion and offer a range of benefits to meet employee needs.