Customer Service Representative at Brandt Construction - California City, California Customer Service Representative - Brandt Construction

Customer Service Representative

Brandt Construction

Location: California City, California, United States

Category: Customer Service

Salary: 40 - 40 USD / hourly

Full-time

Job Description

Join our team at Brandt Construction as a Customer Service Representative. Provide exceptional support to customers and ensure their satisfaction through efficient resolution of inquiries.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat
  • Listen actively to customer concerns and provide solutions
  • Process orders, refunds, and exchanges accurately
  • Maintain up-to-date knowledge of company products
  • Identify customer needs and provide personalized assistance
  • Document all interactions and update customer records
  • Collaborate with other departments to resolve issues
  • Participate in ongoing training to improve skills
  • Meet or exceed performance metrics

Qualifications

  • Excellent communication skills
  • Strong active listening abilities
  • Proven problem-solving skills
  • Proficiency in basic computer applications
  • Ability to multitask and prioritize
  • High school diploma or equivalent
  • Customer service experience preferred
  • Knowledge of CRM software is a plus
  • Bilingual skills (Spanish and English) are highly desirable
  • Flexibility to work various shifts

Latest Jobs