Customer Service Manager - Engine Component Repair

BP Aero Services

Location: Irving, Texas, USA

Category: Customer Service

Salary: 50,000 - 70,000 USD / yearly

Full-time

Job Description

Maximize customer satisfaction, loyalty & retention by providing answers to questions, status updates, quotations, resolving receiving holds, and working to meet customer deadlines for commercial aircraft engine component repair.

Responsibilities

Interact with customers via telephone, email, online chat, or in person to provide support and information related to their orders.
Provide status updates and status reports to customers for open work orders.
Generate/provide quotes and invoices to each customer for their orders
Liaise between BP Aero Services customer base and BP Aero Services production department.
Assist in production planning & scheduling to meet company goals and customer expectations.
Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Be a support resource to the repair personnel on the floor with questions they may have on a particular issue or workscope.
Seek customer approval for DICA repairs as needed
Coordinate resolution for any warranty, customs issues or customer concessions.
Assist in a management team to further grow the capability, capacity and direction of the business as well as strengthen current processes and offer ideas for continued success.

Qualifications

Previous experience using ERP systems including using 'hot keys' and quick navigation.
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Knowledge of, or ability to learn, product, service, or area of customer service specialization
Authorized to work in the USA without sponsorship. Position is based in Dallas, Texas.
Willingness to occasionally travel

Perks & Benefits

Well-lit, clean work environment
Competitive pay
Health Insurance Plan Participation
401k Plan
Paid Vacation

Why Join Us?

At BP Aero Engine Services (BP Aero) we hire, train, develop and lead a robust team of highly technical workers that perform complex and technical repairs on gas turbine engines. We are a certificated FAA repair station located in Irving, Texas. We operate in the Aerospace field working with the airlines, engine overhaul shops as well as original manufacturers such as GE, Pratt & Whitney and IAE. We are a local privately held business right in Irving, TX and we have been in business since 2010. We offer a 'family style' environment with ample opportunities for individual growth at all levels. Come join the BP Aero family and watch your career soar!

BP Aero is committed to providing a safe and healthy workplace and promoting the health and well-being of its employees. Employment opportunities at BP Aero are open to all qualified applicants solely on the basis of their job-related experience, knowledge, skills and abilities. BP Aero complies with all applicable federal, state and local laws with regard to equal employment opportunity.