Shift Leader

Cafua Management Company

Location: Epsom, New Hampshire, United States

Category: Restaurant

Salary: 25,000 - 35,000 USD / yearly

Full-time

Job Description

The Shift Leader is responsible for the profitability and overall operation of the restaurant as a complement to the manager in charge and also in their absence. Leading the team to meet a high guest experience along with training and coaching new and existing employees.

Responsibilities

Holds the guest as their highest priority and role models exceptional guest service
Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests
Empowers the team to satisfy guests and resolve problems
Communicates clearly with each guest in a friendly and courteous way
Ensures all orders are completed and packaged accurately and within Dunkin' Donuts speed of service standards
Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards
Consistently serves quality food and beverages to each guest

Qualifications

Fluent in English
Restaurant, retail, or supervisory experience
Basic computer skills
At least 18 years of age
High School diploma or equivalent
Capable of standing for 6+ hours and lifting up to 30lbs

Perks & Benefits

Health insurance
401k per company policy
Opportunity for internal growth and skills development

Why Join Us?

With 250+ restaurants in our network, you will have the opportunity to grow internally and learn new skills. Cafua Management Company is an equal-opportunity employer with a People First culture.