Location: Austin, Texas, USA
Category: Customer Service
Salary: 40,000 - 55,000 USD / yearly
Full-time
Join us as a Customer Support Representative at Lightspeed Systems, where you will be the primary contact for our customers, ensuring a positive experience with our products and support team.
Respond to customer inquiries via multiple channels in a timely manner
Create and manage support tickets in Salesforce
Troubleshoot technical issues and provide guidance to customers
Collaborate with teams to relay feedback and contribute to product improvements
Proven customer support experience
Strong communication and problem-solving skills
Ability to explain technical concepts in simple terms
Proficiency in CRM systems, Salesforce preferred
Medical, dental, and vision insurance
Paid parental leave and healthy holiday policy
401(k) matching and work from home options
Pet insurance and a variety of fun activities onsite
Lightspeed Systems delivers exceptional solutions for schools worldwide
We value our employees and offer great benefits and work environment