Location: Pittsburgh, PA, USA
Category: Healthcare
Salary: 35,000 - 45,000 USD / yearly
Full-time
Join UPMC as a Scheduling Specialist Associate to provide exceptional service in scheduling imaging appointments and supporting patients in navigating their healthcare needs.
Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions.
Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized.
High School Graduate. Minimum of one year experience in a Customer Service and / or Call Center Environment Required. Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service and provide a high level of service excellence.
Collaborative work environment, monthly incentive program, opportunities for growth and career advancement.
Discover what a career as a Scheduling Specialist Associate can mean for you?it is truly life-changing work.