Location: New York City, New York, USA
Category: Customer Operations
Salary: 75,230 - 94,040 USD / yearly
Full-time
Join Benefitfocus, a leading provider of cloud-based benefits software solutions, as a Senior Customer Operations Specialist and be part of a team that fights for everyone's opportunity for a better financial future.
Respond to customer inquiries, resolve concerns, troubleshoot software problems, and document technical issues. Share best practices, facilitate trainings, and drive issue resolution.
5-7 years of experience in data analysis, account management, or technical customer support roles. Proficiency in Salesforce, Excel, HTML, and basic SQL. High school diploma required, Bachelor's degree preferred.
Health, dental, vision, and life insurance plans. 401(k) savings plan with company matching. Paid time off, volunteer hours, and more.
Join a company with a strong purpose and winning culture. Work remotely or in major office locations with a hybrid schedule. Be part of a team dedicated to making a positive impact.