Call Center Manager (Remote)

Acentra Health

Location: New York City, New York, USA

Category: Customer Service

Salary: 56,448 - 88,200 USD / yearly

Full-time

Job Description

Acentra Health is looking for a Call Center Manager to oversee day-to-day operations, ensuring high-quality customer service and administrative functions.

Responsibilities

Collaborate with implementation teams, IT, and other stakeholders
Determine work procedures and schedules
Build professional relationships with customers
Report on contract deliverables
Oversee work procedures and workflow
Maintain high performance and customer satisfaction
Develop and implement strategic project plans
Stay current with industry trends and technologies
Adhere to all corporate policies

Qualifications

Bachelor's Degree in a related field
Minimum five years' management experience in healthcare or insurance call center
Experience with Genesys telephony platform preferred
Strong background in analysis and reporting
Proficient in managing customer service through call center technologies

Perks & Benefits

Comprehensive health plans
Paid time off
Retirement savings
Corporate wellness programs
Educational assistance
Corporate discounts

Why Join Us?

At Acentra Health, we redefine expectations for the healthcare industry by genuinely improving people's lives. Join us to have meaningful work, caring leadership, and opportunities for career growth.