Client Service Supervisor - Healthcare Staffing Specialist

Aveanna Healthcare

Location: McAllen, TX, USA

Category: Healthcare

Salary: 40,000 - 40,000 USD / yearly

Full-time

Job Description

Join Aveanna Healthcare as a Client Service Supervisor, responsible for coordinating staffing needs, managing caregiver schedules, and ensuring top-tier service for patients.

Responsibilities

Coordinate staffing needs and manage caregiver schedules.
Organize orientation and training for new caregivers.
Manage shift coverage for absences or tardiness.
Monitor and address cost containment to ensure efficient case assignments.
Evaluate and support staff performance with a positive approach.
Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).
Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).
Build and maintain strong relationships with caregivers and patients to ensure top-tier service.
Demonstrate problem-solving skills, initiative, and sound judgment.
Uphold and adhere to company policies and procedures.

Qualifications

High School Diploma or equivalent required; College Degree a plus.
Proficient in English; bilingual skills are a plus.
Healthcare experience is highly preferred.
Proficiency in Microsoft Office Suite (Word and Excel).
Strong organizational skills, ability to multitask, and thrive in a team environment.
Willingness to work an after-hours on-call schedule.

Perks & Benefits

Health, Dental, Vision, and Company-paid Life Insurance.
Paid Holidays, Vacation Days, and Sick Days.
Quarterly Bonus Opportunities.
Mileage Reimbursement.
401(k) Savings Plan with Employer Matching.
Employee Stock Purchase Plan with a 15% Discount.
Tuition Discounts and Reimbursement Program.
Nationwide Presence with Advancement Opportunities.
Employee Recognition Programs and Relief Fund.
Structured New Hire Orientation.
Employee Resource Groups for Community and Support.

Why Join Us?

Join a team where you can grow, lead, and make a real difference in the lives of others. Apply now to become part of Aveanna's supportive and dynamic environment.