Assistant Front Office Manager at The Westin - Houston, Texas Assistant Front Office Manager - The Westin

Assistant Front Office Manager

The Westin

Location: Houston, Texas, USA

Category: Hospitality

Salary: 40,000 - 50,000 USD / yearly

Full-time

Job Description

The Assistant Front Office Manager at The Westin Woodlands is responsible for providing exceptional service to guests and supporting the front desk team in daily operations.

Responsibilities

  • Assist with day-to-day management of Front Office operations.
  • Coordinate with team members to ensure smooth guest experience.
  • Be knowledgeable about hotel services, room types, rates, etc.
  • Promote and track departmental initiatives.
  • Ensure completion of end-of-shift checklists.
  • Maintain compliance with hotel policies.
  • Provide prompt follow-up to guest inquiries.
  • Ensure proper staffing to meet business demands.
  • Maintain confidentiality of guest information.
  • Recruit, hire, train, and manage team members.
  • Oversee PBX operations and valet parking team.
  • Process biweekly payroll accurately.

Qualifications

  • Minimum 1 year supervisory experience in a high-volume setting.
  • Previous hospitality experience preferred.
  • Experience with Windows, Office, and property management systems desirable.
  • Basic English language proficiency.
  • Effective communication skills.
  • Ability to compute basic arithmetic.
  • Flexible availability for varied shifts.

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