Operations Manager

Location: Joliet, IL, USA

Category:

Salary: 95,000 - 110,000 USD / yearly

Full-time

Join our team at TownTasks as an Operations Manager in Joliet, IL. We are dedicated to operational excellence and customer satisfaction.

Team Management:
- Manage staff, set goals, and oversee department activities.
- Handle performance reviews, productivity, quality of work, and staff concerns.
- Ensure training is completed and records are maintained (OSHA, audits, etc.).
- Implement cross-training programs to maximize team effectiveness.
Operations Oversight:
- Manage operations within budget and customer requirements.
- Assist with workforce planning and operating budgets, considering P&L inputs.
- Oversee scheduling, trailer inspections, yard checks, and floor space coordination.
- Monitor KPIs and recommend process and performance improvements.
Customer Interaction:
- Build strong relationships with customers through timely and effective communication.
Facility Maintenance:
- Ensure preventative maintenance of equipment and facility, including door checks, alarm security, housekeeping, and grounds upkeep.
Compliance & Safety:
- Promote adherence to safety policies and correct noncompliance.
- Monitor and maintain Good Manufacturing Practices (GMP).
Administrative Tasks:
- Prepare reports and documentation as needed.
- Assist with OS&D claims and maintain accurate records.
Continuous Improvement:
- Identify continuous improvement opportunities.
- Lead strategy/implementation.

Minimum Requirements:
- High School Diploma or GED.
- 5+ years of hands-on people management experience in a warehouse/distribution environment.
- Strong ability to interact with onsite and or remote customers.
- Proficiency in Microsoft Excel and MS Office.
- Knowledge of OSHA and warehouse regulatory requirements.
- Experience with Warehouse Management Systems (WMS).
- Communication, organizational, and problem-solving skills.
- Ability to work in a fast-paced and flexible environment.
Preferred Qualifications:
- Bachelor's degree in business, logistics, or supply chain preferred.
- 3PL industry experience is strongly preferred.

Medical, Dental, Vision-FSA/HSA programs available-401K with matching program-Vacation and sick time-Friendly and Open-Door culture