Customer Service Representative

HealthAxis

Location: New York City, New York, USA

Category: Customer Service

Salary: 35,000 - 45,000 USD / yearly

Full-time

Job Description

Join HealthAxis as a Customer Service Representative to assist members and providers with inquiries regarding claims, benefits, and general information in the healthcare industry.

Responsibilities

Answer all incoming calls promptly and efficiently
Document all calls accurately in the database
Participate in orientation and training programs
Respond to benefit questions, claims inquiries, and general queries
Maintain professionalism and positive attitude

Qualifications

High school diploma or equivalent required
Minimum 2 years of call center experience
Customer service experience preferred
Proficient in MS Office
Excellent communication and listening skills

Perks & Benefits

Health insurance, Paid time off, Professional development opportunities

Why Join Us?

Join a team that values integrity, communication, and a people-first approach to healthcare administration.