Location: New York City, NY, USA
Category: Customer Service
Salary: 0 - 0 USD / yearly
Full-time
Join New York City Transit as an Associate Transit Customer Service Specialist to provide exceptional customer care for the millions of daily commuters. Monitor and respond to customer inquiries across various channels, analyze data, and collaborate with internal teams to enhance customer experience.
- Monitor customer inquiries and feedback
- Categorize and analyze customer data
- Provide timely and accurate responses to customers
- Collaborate with internal teams to address customer concerns
- Develop reports and dashboards on customer feedback
- Participate in in-person outreach events
- Assist Senior Director of Customer Services on organizational tasks
- Other duties as assigned
- Bachelor's degree or equivalent experience in customer service
- Strong verbal, written, and interpersonal skills
- Knowledge of CRM or database software
- Proficiency in Microsoft applications
- Ability to work weekends and holidays
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Make a difference in the daily lives of millions of commuters
- Collaborative work environment
- Opportunity for growth and development