Location: Redmond, Washington, USA
Category: Customer Service
Salary: 75,100 - 148,900 USD / yearly
Full-time
Join Microsoft's Customer Experience & Success (CE&S) organization as a Support Escalation Manager to manage escalated customer and partner issues, contributing to improving customer experiences and building lasting relationships.
Acts as a primary contact to understand and resolve escalated customer issues. Collaborates with internal teams to improve customer support experiences. Engages with various stakeholders to manage and resolve critical incidents effectively.
Requires 5+ years of technology industry or customer service experience, a Bachelor's or Master's Degree in a related field, or equivalent experience. Must meet Microsoft security screening requirements.
Competitive salary, benefits, and opportunities for career growth. Work in a collaborative environment with a focus on customer success.
Join a company with a mission to empower every person and organization to achieve more. Be part of a culture that values respect, integrity, and accountability.