Business Design Practice Lead - Customer Service & Support

Location: Seattle, Washington, USA

Category: Business Strategy

Salary: 129,200 - 299,400 USD / yearly

Full-time

Join Microsoft's Customer Service & Support team to drive strategic business design initiatives and outcomes.

Develop and maintain CSS's future-state vision and long-term roadmap.
Guide CSS Leadership in defining annual business outcomes.
Deeply engage with operational and business teams to uncover challenges and opportunities.
Define accountabilities and engagement models for execution.
Assess initiatives to ensure they deliver expected outcomes.

Bachelor's Degree in relevant field AND 8+ years experience in business planning or related roles.
2+ years of experience with customer support.
Ability to analyze complex challenges and develop structured roadmaps.
Strong data analytics skills.

Benefits and additional compensation available. Visit Microsoft's careers page for more information.

Join us to empower every person and organization to achieve more through innovation and collaboration.