Location: New York City, New York, USA
Category: Information Technology
Salary: 104,000 - 127,250 USD / yearly
Full-time
As a Helpdesk Manager at Hummingbird, you will lead the service desk team in delivering exceptional technical support while continuously improving service desk operations. This role involves fostering a culture of accountability, responsiveness, and problem-solving.
Develop and refine IT helpdesk strategy, policies, and procedures. Monitor KPIs and SLAs. Provide tier 1 and tier 2 technical support. Oversee ticketing system operations. Lead team to meet department goals.
5+ years of IT service desk experience. Strong ITSM knowledge. Experience with cloud-based ticketing systems. Excellent problem-solving and leadership skills. ITIL certification preferred.
Benefits eligible position. Remote work within the USA. Travel 2-3 times per year. People manager role. Competitive salary with statutory deductions.
At Hummingbird, we value diversity, inclusion, and growth. Join us in transforming patient access to healthcare and building a better healthcare experience for all.