Front Desk Associate

AWSkinCo+

Location: Murfreesboro, Tennessee, USA

Category: Customer Service

Salary: 30,000 - 35,000 USD / yearly

Full-time

Job Description

Join AWSkinCo+ as a Front Desk Associate in Murfreesboro, TN. Provide exceptional customer service and administrative support in a beauty enhancement environment.

Responsibilities

Deliver exceptional customer care by providing a welcoming and professional experience for every client.
Greet clients warmly upon arrival and answer incoming calls promptly.
Respond to emails and other correspondence in a timely and professional manner.
Manage appointment scheduling, including booking and rebooking, to optimize provider availability and client satisfaction.
Handle client check-ins and check-outs efficiently while maintaining accurate records.
Perform opening and closing duties, ensuring the workspace is organized and fully prepared for daily operations.
Restock shelves, monitor inventory levels, and place orders as needed to maintain a well-stocked environment.
Track key performance indicators (KPIs) and analyze reports to measure goal progress, identify trends, and support business growth.
Take ownership of lead conversion efforts by engaging potential clients and optimizing the sales funnel.
Support marketing initiatives by capturing and curating content for social media.
Lead business-to-business outreach by developing and maintaining strong relationships with local businesses to drive referrals and community engagement.
Optimize provider schedules to maximize efficiency, minimize gaps, and accommodate client needs effectively.

Qualifications

2 Years of administrative experience, preferably in a beauty enhancement environment (ie: Medspa, salon with spa, Dermatology or Plastic Surgery office)
Excellent communication and interpersonal skills
Prior leadership experience preferred
Willingness to learn

Perks & Benefits

Comprehensive Training
Health Benefits
Dental Insurance
Vision Coverage
401(k) plan
Paid Time Off (PTO)
Paid Holidays
Competitive Hourly Pay
Employee Discounts