Remote Care Associate

Sedgwick Government Solutions

Location: Dallas, TX, USA

Category: Medical Services

Salary: 23 - 24 USD / hourly

Full-time

Job Description

Are you energized by working in a fast-paced environment on the front lines helping injured workers? Do you want to work in an organization that values intelligence, integrity, and initiative? Would you like to be a part of a collaborative and dynamic team in an effort to provide exceptional customer experience?

Responsibilities

Act as a liaison of information between the clinical team of SGS, SGS Case Management systems, and the client's electronic records.
Ensure by confirmation that required documents have been received; distribute, fax, mail, and copy incoming and outgoing correspondence.
Monitor and take timely action on assigned worklists.
Access and assign cases for clinical professionals based on claim specifics, geographic needs, and caseloads.
Enter new claims data into the claims management system accurately; maintain data integrity.
Perform quality assurance reviews according to protocol.
Review, organize, attach, and label incoming medical documents to appropriate case management systems.
Collaborate with members of the health care team to provide ongoing case management services.
Accurate timely documentation according to protocols in assigned case management systems.

Qualifications

GED or High School diploma required.
Associate degree (or higher) in clinical or medical health administration or related field preferred.
3+ years of industry experience, healthcare network, patient care scheduling, medical assistant, workers' compensation, or similar equivalent combination of education and experience.
Medical terminology expertise preferred.
Worker's compensation, disability, and/or liability claims processing experience preferred.

Perks & Benefits

A comprehensive benefits package is offered including, but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Why Join Us?

For a career path that is both challenging and rewarding, join Sedgwick Government Solution's talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets?their employees, and their customers.