Customer Support Coordinator

AgriWebb

Location: New York City, New York, USA

Category: Customer Support

Salary: 55,000 - 60,000 USD / yearly

Full-time

Job Description

Join AgriWebb's team as a Customer Support Coordinator and assist users with inquiries, provide bug descriptions, and offer product training. Be part of an industry-leading company making a difference in the livestock industry.

Responsibilities

Assist users with inquiries via phone, email, and chat
Provide detailed bug descriptions to Product and Engineering teams
Offer product training to customers on request
Proactively support clients throughout their lifecycle with AgriWebb

Qualifications

Prior experience in customer support or success
Strong verbal and written communication skills
Experience with online ticketing platforms like Intercom
Problem-solving skills and customer-first mindset
Experience in a SAAS environment (preferred)

Perks & Benefits

Flexible remote work with regular team get-togethers
Supportive and family-friendly work environment
12 weeks of paid parental leave and other family benefits
Individual learning & development budget
Health and wellness benefits

Why Join Us?

Join AgriWebb to make a real impact on climate change and shape the future of the livestock industry. Be part of a supportive team of experts and innovators.