Customer Service Representative - Remote

Optum

Location: New York, New York, USA

Category: Customer Service

Salary: 16 - 29 USD / hourly

Full-time

Job Description

Join Optum, a global organization focused on delivering care and improving health outcomes. As a Customer Service Representative, you will provide exceptional service to customers, helping them with health care eligibility, claims, and payments. Be part of a diverse and inclusive culture with comprehensive benefits and career development opportunities.

Responsibilities

Answer incoming calls from customers in a call center setting
Resolve issues on the first call and provide accurate information
Build strong relationships with members and providers
Document information in computer systems
Research and resolve complex customer issues

Qualifications

High School Diploma / GED
1+ years of experience in call center or customer service
Proficiency in computer applications
Ability to work full-time shifts

Perks & Benefits

8 weeks of paid on-the-job training, comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution

Why Join Us?

At Optum, we are dedicated to advancing health equity and improving health outcomes on a global scale. Join us to make a meaningful impact on the communities we serve.