Customer Service Claim Correction Agent

Cencora

Location: New York City, New York, USA

Category: Customer Service

Salary: 45,000 - 60,000 USD / yearly

Full-time

Job Description

Join our team at Cencora as a Customer Service Claim Correction Agent. In this role, you will process correcting transactions for order related issues and conduct comprehensive investigations to address customer inquiries and issues.

Responsibilities

Handle virtual correcting transaction requests
Determine correct transactions for claims or returns
Conduct in-depth investigations into customer inquiries
Communicate with internal departments to gather information
Document investigation findings and resolutions
Analyze trends in customer issues for process improvements

Qualifications

Proven experience in customer service or investigations
Strong communication and analytical skills
Proficiency in CRM systems and Microsoft Office tools
Detail-oriented with ability to work independently
High school diploma or equivalent, bachelor's degree preferred

Perks & Benefits

Comprehensive benefits package
Professional development resources
Training programs and mentorship opportunities
Employee resource groups and volunteer activities

Why Join Us?

At Cencora, we offer an inclusive culture, support for personal growth, and a focus on wellness. Join us to make a difference in the lives of people and animals everywhere.