Location: Los Angeles, California, USA
Category: Warehouse
Salary: 30,000 - 40,000 USD / yearly
Full-time
FDH Electronics is looking for a Warehouse Associate (Order Verification) to join our team. The ideal candidate will be responsible for identifying completed customer orders, inspecting parts, resolving non-conformances, and ensuring accurate order fulfillment.
Collaborate with vendors and the sales department regarding customer claims via email
Investigate customer claims related to non-conforming products, invoice discrepancies, and shipment errors
Process credits and rebill invoices in EPDS
Manage orders and associated paperwork in EPDS for shipments
Disposition resale and value-added products in EPDS
Process returns to vendor (RTV) for resale and value-added products
Handle rework for returned value-added and resale products
Process incoming resale and value-added parts for stock or scrap
Return conforming products to stock or customers
Remove non-conforming products from stock and prepare orders
Log and maintain records of non-conforming products held in the Returns Department
Process incoming products returned without prior approval
Investigate undeliverable products returned by UPS/FedEx/DHL
High school graduate or GED equivalent
Must be able to communicate in verbal and written form
Proficiency in Microsoft Word, Excel, and Outlook
Strong problem-solving skills
Ability to lift up to 25 lbs
Excellent multitasking and organizational skills