Service Desk Analyst

Lincoln Center for the Performing Arts

Location: New York City, New York, USA

Category: Information Technology

Salary: 50,000 - 65,000 USD / yearly

Full-time

Job Description

Service Desk Analyst at Lincoln Center for the Performing Arts providing IT incident management and end-user support for technology services.

Responsibilities

Act as the Primary dispatcher for technology service incidents, ensuring tickets are triaged and escalated appropriately.
Monitor ticket queues and assign incidents to the appropriate team members based on urgency and complexity.
Provide Tier 1 Ticket Resolution, resolving common IT issues before escalation to higher-tier support teams.
Collaborate with Service Desk and Tier 2 teams to identify and resolve recurring incidents.
Document ticket resolutions, trends, and updates to enable continuous service improvement.
Deliver excellent customer service to end-users, including prompt and professional communication.

Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
2+ years of experience in customer-facing IT support role.
Strong proficiency in IT service management tools.
Experience with Windows and macOS operating systems, mobile device management, and network troubleshooting.
Exceptional communication, organizational, and problem-solving skills.

Why Join Us?

Join Lincoln Center for the Performing Arts as a Service Desk Analyst to make a meaningful impact in IT service management in a dynamic and inspiring environment.