IT Operations Technician at Lincoln Center for the Performing Arts - New York City, New York IT Operations Technician - Lincoln Center for the Performing Arts

IT Operations Technician

Lincoln Center for the Performing Arts

Location: New York City, New York, USA

Category: Technology

Salary: 0 - 0 USD / yearly

Full-time

Job Description

The IT Operations Technician at Lincoln Center for the Performing Arts provides essential day-to-day support for hardware, software, and asset management needs of staff. This role ensures efficient IT service delivery by managing device lifecycle and performing hardware break-fix support.

Responsibilities

  • Serve as the primary point of contact for key software support and system troubleshooting.
  • Maintain and manage device lifecycle & asset management following guidelines.
  • Provide hardware break-fix support and coordinate vendor repairs.
  • Assist with event IT tasks, mobile devices, and Mac/PC troubleshooting.
  • Collaborate with the Service Desk team for process improvement and user support.
  • Ensure compliance with IT policies and participate in system monitoring activities.

Qualifications

  • Associate's or Bachelor's degree in Information Technology or related field.
  • 3+ years of IT operations or support experience.
  • Proficiency in Windows, macOS, Microsoft 365, and IT asset management.
  • Experience with MDM solutions, hardware troubleshooting, and networking concepts.
  • Knowledge of IT service management tools and best practices.
  • Strong organizational, interpersonal, and communication skills.

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