Location: Portland, Oregon, USA
Category: Human Resources
Salary: 64,250 - 94,000 USD / yearly
Full-time
Join our team at The Standard and play a crucial role in managing the onboarding process for new employer customers in the benefits administration field.
Lead administration calls with new and existing accounts to provide continuous customer support. Collaborate with the account management team to communicate, escalate, and resolve issues. Maintain monthly reporting to track challenges or potential account lapses. Advise customers on administration options and collect feedback to improve services. Review employer payment records to ensure deductions align with elected coverage. Research, analyze, and respond to customer requests or escalation situations. Build and maintain strong relationships with employers, brokers, and regional offices. Resolve policy discrepancies and prepare reconciliation reports for employers. Keep timelines and reporting up to date for assigned accounts. Suggest and implement approved process improvements. Ability to manage multiple accounts and prioritize tasks effectively is a requirement of the role.
2+ years of experience in benefits administration or related field. High school diploma or equivalent required; Bachelor's degree preferred. Strong analytical and problem-solving skills. Experience with billing processes and premium processing. Excellent communication and relationship-building abilities. Ability to manage multiple projects simultaneously while maintaining accuracy.
We offer a rich benefits package including a 401(k) plan with matching company contributions, annual incentive bonus plan, generous paid time off, opportunities for career growth, paid time off to volunteer, and more.
Join The Standard to work in a caring culture where you can make a real difference every day. We offer stability, innovation, and financial strength, along with opportunities for career growth and advancement.