Location: Irvine, California, United States
Category: Corporate Strategy
Salary: 60,000 - 90,000 USD / yearly
Full-time
Join Hyundai Capital America as a Customer Experience Associate to drive insights and recommendations based on customer feedback, improving the automotive finance experience.
Research & Insights Analysis
Complaints Analysis & Resolution
Listening Posts and Customer Feedback Channels
Customer In-Depth Research
Reporting and Presentation of Insights
Minimum 2-4 years relevant experience in data insights and root cause analysis
Bachelor’s degree in Business, Marketing, Customer Experience Psychology, or related field required
Proficient in Microsoft Office Suite
Excellent written and verbal communication skills
Medical, Dental and Vision plans
401(k) matching
Vehicle purchase and lease discounts
Tuition reimbursement
Hyundai Capital America is committed to growing, innovating, and diversifying to reimagine the customer and dealer experience