Dispute Resolution Associate - Operations Support

TownTasks

Location: Irvine, California, United States

Category: Operations Support

Salary: 47,600 - 71,400 USD / yearly

Full-time

Job Description

The Associate, Dispute Resolution is responsible for providing customers resolution to escalated credit disputes and debt validation requests received through multiple channels.

Responsibilities

Provide customers with resolution to escalated credit disputes and debt validation requests.
Research accounts to ensure credit information is reported accurately.
Identify opportunities to drive operational and performance improvements.
Assist with various Servicing functions.
Collaborate cross-divisionally to achieve a seamless customer experience.

Qualifications

Minimum 3 years automotive or general finance experience.
High School graduate required, Bachelor’s degree preferred.
Excellent oral and written communication skills.
Knowledge of Credit Reporting and the Fair Credit Reporting Act preferred.

Perks & Benefits

Medical, Dental and Vision plans.
401(k) matching and vesting.
Vehicle purchase and lease discounts.
Paid Volunteer Time Off.
Tuition reimbursement.

Why Join Us?

Join us to be part of a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups.