Location: New York City, New York, USA
Category: Customer Support
Salary: 91,000 - 124,450 USD / yearly
Full-time
Join Olo, a leading SaaS platform transforming the restaurant industry, as an Associate Director of Customer Support. Lead a team to provide exceptional service to customers and optimize support operations.
Lead, develop, and scale the Tier 1 support team. Oversee day-to-day operations, manage workforce planning, and drive quality assurance initiatives. Collaborate with internal teams to enhance the customer experience.
6+ years of customer support leadership experience in a technology-driven environment. Strong operational expertise, leadership, and communication skills. Ability to manage escalations and drive operational excellence.
Enjoy great benefits including paid time off, health coverage, 401k match, parental leave, remote-office stipend, company equity, and more!
Join a diverse and inclusive team dedicated to creating a workplace free from discrimination. Be part of a company that values making better decisions to serve the community.