Credit and Collections Representative - Virtual

Comcast

Location: Philadelphia, Pennsylvania, USA

Category: Credit and Collections

Salary: 18 - 18 USD / hourly

Full-time

Job Description

Responsible for identifying and acting on installation activity associated with charged off debt. Accurately and confidently handling customers' inquiries while using negotiation skills to collect delinquent balances and retain customers on both inbound and outbound calls.

Responsibilities

Research ownership and validity of charged off debt
Contact customers to collect payments and documentation
Utilize tools to locate additional information for decisions
Process customer payments and create payment arrangements
Follow escalation procedures for prompt resolution
Maintain composure in stressful situations

Qualifications

High School Diploma/GED
0-2 years of relevant work experience
Customer-focused with strong communication skills
Professional etiquette and persuasion skills

Perks & Benefits

Base pay of $17.50 per hour
Commission and bonus eligibility
Best-in-class benefits package

Why Join Us?

Comcast offers a dynamic and innovative work environment with opportunities for career growth and development. Join us in revolutionizing the media and technology industry!